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Club Rules

2027 Friends of Jimmy Membership Policy

Membership Eligibility & Ticket Access

  • Active Friends of Jimmy Ticket Club members are eligible to order tickets for most Live Nation Connecticut events prior to the public on-sale, for events occurring January 1, 2027 - December 31, 2027.
  • A Friends of Jimmy Ticket Club membership does not guarantee that members will be able to purchase tickets to every Live Nation event or every event held at our venues. On rare occasions, we may be prohibited from offering tickets for a particular event to Club members. In those situations, members will be notified via email of any available alternative purchasing options.

Membership Processing & Activation

  • Membership applications, including both new and renewal applications, are processed during normal business hours. Once a membership has been activated, members will have access to current ticket offers and future offers. We will not honor requests to purchase tickets for offers that expired prior to the member’s activation date.
  • Due to a high volume of applications, please allow 24-72 hours for your membership to be processed and activated.

Membership Restrictions

  • Friends of Jimmy Ticket Club memberships are non-transferable. Only one (1) membership is permitted per person.
  • All membership purchases are final. There are no refunds, cancellations, or exchanges once a membership has been purchased.

Payment & Account Information

  • Friends of Jimmy Ticket Club membership fees and ticket orders must be paid using the member’s own credit card. We do not accept third-party credit cards or gift cards for membership/registration fees or ticket orders. Tickets or memberships may be canceled if this policy is violated.
  • Members are responsible for keeping their Friends of Jimmy Ticket Club account information up to date, including accurate contact and credit card information. If a member’s credit card is declined, it may result in the cancellation of the associated order.


2027 Friends of Jimmy Ticket Policies & Procedures


Ticket Availability & Seat Assignment

  • The Friends of Jimmy Ticket Club cannot guarantee that specific sections, rows, seats, or ticket prices will be available for purchase for any show. Seat assignments are made randomly based on the inventory and availability within the price level purchased by the member. Requests for specific seats, rows, or sections cannot be accommodated, except when ADA seating is required.
  • Additionally, the Friends of Jimmy Ticket Club cannot guarantee that all ticket prices offered for a show will be available for purchase through the Club. In some instances, the highest-priced tickets for a show may not be included in the Club’s available inventory. Therefore, purchasing the highest-priced ticket listed on a Friends of Jimmy offer does not necessarily mean that the member has purchased the highest-priced ticket available for that show.
  • If your credit card is declined when we attempt to process your order, we will contact you via email to request updated payment information. If we do not receive a response within 24-48 hours of the original email, your order will be canceled. Once your order is canceled due to a declined payment, you will not receive another opportunity to purchase tickets for that event through Friends of Jimmy.
  • Event dates, times, acts, and ticket prices are subject to change.
  • The Friends of Jimmy website is available to members at any time to view current ticket offers and available events. To redeem an offer, members must log in to the Friends of Jimmy website using their username and password and place their order online before the offer’s established deadline. All ticket orders must be placed online. We do not accept ticket orders by phone, in person, or via email.
  • Orders must be placed prior to the offer’s established deadline. We will not accommodate orders submitted after the deadline has passed.
  • Each Friends of Jimmy offer will include specific ticket delivery instructions. Members should read each offer in its entirety to understand how and when tickets will be delivered or accessed, as well as any additional important information or requirements associated with the offer.
  • Please allow at least 7-10 business days for Friends of Jimmy ticket orders to be processed. Orders are processed in-house and are typically processed around the time the show goes on sale to the public. Members should keep this timeframe in mind, as shows are announced at different times and each event has its own on-sale date and time.
  • Members should review their tickets as soon as they are received to verify that the quantity, price, performance date, and performance time are correct. If there is a discrepancy, members should contact us immediately via email at FOJ@livenation.com.

Ticket Sales & Refund Policy

  • Tickets purchased through the Friends of Jimmy Ticket Club are subject to a per-ticket convenience charge.
  • All ticket sales are final. There are no refunds, cancellations, or exchanges once tickets have been purchased, unless the event has been cancelled or postponed. If an event is cancelled or postponed, members will be notified via email with further instructions.

Prohibited Ticket Activity

  • Reselling tickets on any of our properties is strictly prohibited. Members found reselling tickets on Live Nation properties will have their Friends of Jimmy Ticket Club membership privileges permanently revoked and may be subject to legal action.
  • Members who alter their tickets in any way will have their Friends of Jimmy Ticket Club membership privileges immediately revoked.


2027 Ticket Delivery

  • In an effort to streamline ticket delivery for all our venues, tickets for the 2027 Season will be sent via SMS/Text message to the members phone number on file. If you do not have a smart phone to access your tickets, please contact us via email at FOJ@livenation.com to set up an alternative delivery method. It is the responsibility of the member to keep an accurate cellphone number on file with the club.


2027 Complimentary Ticket Policy & Procedures

  • Active Friends of Jimmy Ticket Club members may receive the opportunity to order complimentary tickets to select Live Nation Connecticut events. Complimentary tickets are not available for every show and are offered as a membership privilege.
  • Complimentary ticket offers are available for a limited time and will include an established expiration date. Orders must be placed before the offer expires. We will not accommodate requests for complimentary tickets after an offer has expired.
  • Each complimentary ticket offer will include specific ticket pick-up instructions, as well as any applicable name-change requirements and additional show information. Members are responsible for reading each offer in its entirety and following all instructions provided. We cannot guarantee that name changes submitted on the day of the event will be accepted.
  • The status of complimentary ticket orders will always remain listed as PENDING. Members should not be concerned if their order continues to display this status. If the complimentary ticket order is listed under “My Orders” in the member’s Friends of Jimmy account, the member has received tickets to the show.
  • If a member places an order for complimentary tickets but is unable to attend the event, the member must notify us by phone or email as soon as possible so that we are aware they will not be attending.
  • Members who order complimentary tickets and fail to claim their tickets for two (2) or more shows may lose access to future complimentary ticket offers for the remainder of the season.
  • The sale or resale of complimentary tickets is strictly prohibited. Members found to be selling or reselling complimentary tickets will have their Friends of Jimmy Ticket Club membership privileges permanently revoked.


Wheelchair & Limited Mobility Seating

  • ADA seating is available upon request for members who require wheelchair or limited-mobility accommodation. If ADA seating is needed, members may indicate the type of accommodation required in the comments when placing an order or contact us directly at FOJ@livenation.com.
  • If you no longer require ADA seating, please contact us so we can assist with exchanging your tickets, when possible. Members and/or guests may be asked to relocate if they are seated in an ADA-designated location but do not require the accommodation.
  • If you purchase non-ADA seating and later require an ADA accommodation, please contact us as soon as possible and prior to the date of the event. We will make every effort to exchange your tickets to an appropriate ADA location, subject to availability.


Email Policy

  • Keep Your Account Information Updated: It is the responsibility of each member to keep their Friends of Jimmy Ticket Club account updated with accurate contact information. If your mailing address, phone number, or email address changes, please contact us so we can update your account.
  • Email Address: Friends of Jimmy members receive event offers, order confirmations, and other important membership communications via email. Only one email address may be associated with each membership. Please ensure that the email address on your account is entered correctly and that you have regular access to it.
  • Protect Your Personal Information: Please do not include credit card information, passwords, or other private membership information in emails sent to the Friends of Jimmy Club or its representatives.
  • Unsubscribing from Emails: If you unsubscribe from Friends of Jimmy emails, you may no longer receive event offers, order confirmations, or other membership communications. If you unsubscribe in error, please contact the Friends of Jimmy Club for assistance with re-subscribing.
  • Missing Emails: If you stop receiving event offer emails or other expected communications, please contact us as soon as possible at FOJ@livenation.com so we can review your account and help determine the issue.


Credit Card Policy

  • Member Credit Card Required: Friends of Jimmy Ticket Club membership fees and ticket orders must be paid using a credit card belonging to the member. Third-party credit cards and gift cards are not accepted for ticket orders, membership fees, or registration fees. Tickets or orders may be canceled if this policy is not followed.
  • Billing Information: For your protection, the credit card used to pay for Friends of Jimmy membership fees or ticket orders must belong to the member. The billing address entered on your Friends of Jimmy account must match the billing address associated with the credit card. If you are purchasing tickets for someone other than yourself, it is your responsibility to make the appropriate payment arrangements.
  • Order Processing & Payment: Your credit card will not be charged until your ticket order has been processed. When you submit an order, you will receive a confirmation email indicating that your request has been received by the Live Nation Connecticut Ticketing Center. A second confirmation email will be sent once your tickets have been secured and your credit card has been charged. If we encounter an issue processing your order, we will contact you by phone or email.
  • Updating Credit Card Information: Credit card information can be updated by logging into your Friends of Jimmy account and navigating to My Account > Account Settings.
  • Accurate Payment Information: It is the responsibility of each member to ensure that all payment and billing information on their account is accurate and up to date. Incorrect or outdated information may delay the processing of your order and could result in your order being canceled.
  • All Sales Are Final: All ticket sales are final. Tickets cannot be refunded, canceled, or exchanged once purchased, except in the event of a canceled or postponed event. If an event is canceled or postponed, members will receive an email notification with further instructions.